Save A Heart CPR understands that situations arise and will sometimes put you in a position to cancel, reschedule or request a refund with us. If you need to cancel, reschedule or would like a refund for your class please contact us through our “Form Submission” under the CONTACT US located on the home page. You may also send an email directly to firstname.lastname@example.org and leave us a message. No phone calls will be allowed for the above process, EMAILS ONLY!
Please read the correct policy for your kind of class below so you’re aware of what the rules are and what will take place when you contact us by email. We apologize for any inconvenience this may have caused you, Save A Heart CPR has reserved the seat for you as promised by your completed payment and has fulfilled our obligation by being prepared to conduct the course with your reserved seat.
Please don’t get upset if you email us and say it’s an “EMERGENCY” and that we should change our policy for things like that. Please understand that we hear it’s an “EMERGENCY” from almost every person who contacts us. We hear… “It wasn’t or isn’t my fault, so you should refund or reschedule me for the class at no charge”. Please understand it wasn’t our fault either and we reserved the seat for you as promised with your completed payment. We must still pay our Independent Contractor for the seat you paid for and reserved with us, we thank you in advance for your understanding of our policy.
Please contact Save A Heart CPR by email 48 hours before the scheduled start time of your class. We will issue a refund of any funds paid MINUS the $10.00 reschedule/cancellation fee if it’s more than the 48 hours as listed above. All requests must be through EMAIL ONLY, NO EXCEPTIONS. The time stamp of your email will be the official time used for the 48 hour policy. NO REFUNDS WITHIN 48 HOURS OF YOUR SCHEDULED COURSE.
No refund or credit will be issued for “No Shows” or for cancellation/reschedules requested inside the 48 hours before an American Heart Association course. The “TIME STAMP” of your email will be the official time of record that will be used. If you submit payment within 48 hours or less of a scheduled course you will not be given the option of a refund, reschedule, credit or cancellation.
ON-LINE ACCESS KEY CODES HAVE NO REFUNDS AFTER THEY HAVE BEEN EMAILED TO YOU.
If you request a refund for a HeartCode On-line Access key BEFORE it has been emailed to you a $10 fee will apply. If it has been emailed to you we will be unable to issue a refund because their is no way for the business to verify if the HeartCode key has been activated and eligible for resale.
If you purchase a book through our web page and it has not been issued to you yet, Save A Heart CPR will be more than happy to refund you the amount you paid for the book, or you may arrange to come by our office and pick it up. No opened books may be returned or refunded for any reason. Books may not be issued during the course and then returned for a refund, this includes if it has been unopened. Books may also not be shared during the course, this is against American Heart Association rules and guidelines.
Each student must have their own current book, this is per AHA rules in order to attend an AHA course and is not a Save A Heart CPR rule. *** THE BOOK IS REQUIRED IN A COURSE OR YOU MAY NOT ENTER, YOU MAY VERIFY THIS POLICY BY VISITING THE AHA WEBSITE OR CALLING THEM. YES, ALL THE BUSINESSES YOU SPOKE TO THAT SAID A BOOK IS NOT REQUIRED DIDN’T TELL YOU THE TRUTH!
We reserve the right to cancel or reschedule a course before the scheduled start time if we DO NOT have enough paid participants. If we are forced to cancel or reschedule a course we will notify participants by phone and or email. Save A Heart CPR will give a full refund to all paid participants if the course is cancelled.
If you register for a course and it ends up being the wrong class for which you need, Save A Heart CPR is not responsible for the error. The policy listed on this page will be what we follow as far as any reschedule, refund or cancellation.
Individuals who arrive more than 20 minutes late for a standard course will not be allowed to enter the class, no refund or reschedule will apply and this will fall under the “NO SHOW” policy.
***If attending a “Private Course” the instructor will wait up to 30 minutes before they will be allowed to leave. If you show after the 30 minute start time you will not be allowed a reschedule or refund, this will fall under the “NO SHOW” policy.
Absolutely no children will be allowed in the classroom during our classes, if you show up with a child you will not be allowed to enter the class. This is extremely disruptive to the other participants and the instructor. You will be unable to receive a refund, reschedule or credit for the class.
Save A Heart CPR would like to thank you for understanding our policies we have set forth for our clients and students and look forward to seeing you in class.