Cancellation/Reschedule/Refund and Mailing Policy

Save A Heart CPR understand that situations arise and will sometimes put you in a position to cancel your scheduled class with us. If you need to cancel, reschedule or would like a refund for your class please contact us through our “Form Submission” under the CONTACT US located on the home page. You may also send an email directly to saveaheartcpr@saveaheartcpr.com and leave us a message. No phone calls or text messages will be allowed for the above process, EMAILS ONLY. 

Please read the entire policy below so you’re aware of what our rules are and what will take place when you contact us.

CANCELLATION/RESCHEDULE and REFUND POLICY

Please contact Save A Heart CPR via email 48 hours before the scheduled start time of your class. We will issue a refund of any funds paid MINUS a $10.00 reschedule or cancellation fee. All requests must be through EMAIL ONLY, NO EXCEPTIONS. The time stamp of your email will be the official time used for the 48 hour policy.

*We are not responsible for emails not received, feel free to call and verify we received your email if you like.

No refund or credit will be given for “No Shows” or for cancellation/reschedules inside the 48 hours before a course. The “TIME STAMP” of your email will be the official time of record that will be used. If you submit payment within 48 hours of a scheduled course you will not be given the option of a refund, reschedule, credit or cancellation.

We apologize for any inconvenience this may have caused you, Save A Heart CPR has reserved the seat for you as promised by your completed payment and has fulfilled our obligation by being prepared to conduct the course.

Please don’t get upset if you email us and say it was an “EMERGENCY” and that we should change our policy for things like that. Please understand that we hear it was an “EMERGENCY” from almost every person who want’s to request a refund, reschedule or credit for missing a class. We hear “it wasn’t my fault” so you should refund or reschedule me for the class. Please understand it wasn’t our fault either and we reserved the seat for you as promised with your completed payment. We must still pay our Independent Contractor for the seat you paid for and reserved with us. We thank you in advance for your understanding of our policy and why it is we have it in place.

Type of payments accepted

Please be advised we only accept credit/debit card, PayPal or cash for services. If you use any form of payment besides cash a service fee will apply. Sorry but we do not accept checks for services rendered.

Save A Heart CPR’s right to cancel or move a course location

We reserve the right to cancel a course 48 hours before the scheduled start time if we DO NOT have enough paid participants. If we are forced to cancel a course we will notify participants by phone and or email. Save A Heart CPR will give a full refund to all paid participants if the course is cancelled.

No refunds, partial refunds, reschedule, credit or cancellations will be allowed inside the 48 hours or on the day of a class for “NO SHOWS”. If participants are unsuccessful passing a course no refund or credit will apply.

Please read the below course policy by clicking on the link below

Unit Secretary Course Policy

Course policy for the Dysrhythmia Interp

Registering for the wrong course

If you register for a course and it ends up being the wrong class for which you need, Save A Heart CPR is not responsible for the error. No refund, reschedule or credit will be given to students if they show up to a class and find out they registered for the wrong class, or if the student attends any portion of a class there will be no refund, reschedule, credit or partial refund allowed.

Tardiness policy

***If you’re attending a “Private Course” the instructor will wait up to 30 minutes before they will be allowed to leave. If you show after the 30 minute start time you will not be allowed a reschedule or refund, this will fall under the “NO SHOW” policy. 

Individuals who arrive more than 20 minutes late for a standard course will not be allowed to enter the class because the participant has missed required course information.

*** HeartCode Access Key Codes Part 1***

ON-LINE KEY CODES HAVE NO REFUNDS AFTER THEY HAVE BEEN EMAILED TO YOU.

If you request a refund for a HeartCode On-line key BEFORE it has been emailed to you a $10 fee will apply. If it has been emailed to you we will be unable to issue a refund because their is no way for the business to verify if the HeartCode key has been activated and eligible for resale.

Book Policy

If you purchase a book through our web page and it has not been issued to you yet, Save A Heart CPR will be more than happy to refund you the amount you paid for the book, or you may arrange to come by our office and pick it up. No opened books may be returned or refunded for any reason. Books may not be issued during the course and then returned for a refund, this includes if it has been unopened. Books may also not be shared during the course, this is against American Heart Association rules and guidelines. Each student must have their own current book, this is per AHA rules in order to attend an AHA course and is not a Save A Heart CPR rule. *** THE BOOK IS REQUIRED IN A COURSE OR YOU MAY NOT ENTER.

BEFORE Submitting payment for a course

The Cancellation Policy must be read before submitting your payment. By a participants payment being received they have agreed to all the policies set forth by Save A Heart CPR. 

***Please be advised that a participant when registering for any course we offer must check the box stating they read the policy before they will be able to submit payment. When  you check this box to continue you have agreed to our entire Cancellation Policy. Save A Heart CPR will not deviate from this policy.

Managing Assaultive Behavior Course

  1. You must read the material we send you via email before coming in for the skill session. The instructor does not review the material with you, you are required to read it before coming and NOT AT THE CLASS ON THE DAY OF YOUR SKILL SESSION.
  2. You must reply to the email or you WILL NOT be allowed to enter the class.
  3. You will be given a total of 2 attempts to pass the multiple choice test with a score of 80% or better in order to receive your MAB card. 
  4. If you need a replacement Managing Assaultive Behavior Completion Card for any reason a fee of $10 will be charged. A new one will be mailed to you after the appropriate fee has been paid.
  5. If you would like to make arrangements to pick it up in person please contact us to set up an appointment.
  6. Payment must be made in advance before an appointment may be made.
  7. An invoice will be sent to your email address allowing you to submit your payment.

After payment is received

After a participants payment has been received they have agreed to all the Terms and Conditions listed on the appropriate “Cancellation Policy” for the course. Please be advised that the Unit Secretary and the Dysrhythmia course have a different policy. Please find the appropriate link above. 

***ATTENTION PLEASE IN REGARDS TO CHILDREN***

ABSOLUTELY NO CHILDREN WILL BE ALLOWED IN THE CLASSROOM DURING COURSES, IF YOU ARE UNABLE TO GET A SITTER DURING YOUR CLASS AND SHOW UP WITH A CHILD YOU WILL NOT BE ALLOWED TO ENTER THE COURSE. THIS IS EXTREMELY DISRUPTIVE AND NOT FAIR TO THE OTHER PARTICIPANTS. YOU WILL BE UNABLE TO RECEIVE A REFUND, CREDIT OR A RESCHEDULE FOR THE CLASS.

Save A Heart CPR would like to thank you for understanding our policies we have set forth for our clients and students and look forward to seeing you in class.